We have cancellation insurance for all travellers which can be booked on our website. By taking out this cancellation insurance the accommodation can be cancelled without cost (except for the price of the insurance and possible handling charges) in the following situations:
A. In the case of acute illness that requires confinement to bed (doctor’s certificate necessary) or hospitalisation.
B. Death of an immediate family member (spouse, children, parents, grandparents).
The cancellation insurance must be taken out at the same time as the accommodation is booked, and it must be paid no later than at the time of accommodation booking and payment. Cancellation insurance covers only in case of acute illness (doctor’s certificate necessary) and cannot be taken out after the accommodation payment has been made. Please note that cancellation insurance is optional and can be purchased in connection with booking the accommodation whereas appropriate travel insurance is the customer’s own responsibility.